Order Cancellation
Orders can be cancelled before they are dispatched. Once an order has been shipped, cancellation may not be possible.
Returns
Returns are accepted in cases of manufacturing defects or damage during transit. Products must be unused and in original condition with all packaging intact. Return eligibility and timelines may vary depending on the product.
Refunds
Approved refunds are processed to the original payment method within a reasonable timeframe after inspection and confirmation.
Contact Us
For any questions related to orders, policies, or support, please contact us through the Contact Us page on the Urbanfurn website.